FAQs
Frequently Asked Questions
Orders
Ready-to-ship items are processed within 1–2 business days, while made-to-order items are processed within approximately 7 business days. Processing time is separate from the estimated delivery time. Once your order has shipped, you will receive a notification.
Yes, we ship internationally!
Bloom Astacia proudly ships our pieces from Jamaica to customers abroad. We
have successfully shipped to destinations including the United States and
Canada with international shipping available to other destinations as well.
International orders are shipped through Jamaica Post and are provided with a
tracking number so you can monitor your package throughout its journey.
International Shipping Rates
International shipping costs are calculated based on the destination, weight,
and size of your package. Your exact shipping cost will be confirmed before
your order is dispatched.
If a bearer is used to transport your package to the post office for shipment, a
JMD $450 bearer/drop-off fee may apply. This fee is separate from the actual
international postage charged by Jamaica Post.
Estimated Delivery Times
Delivery times vary depending on the destination and postal service selected. As
a general guide, shipments to the United States and Canada may take several
business days, but customs processing and other circumstances can affect
delivery times.
Your Bloom in Astacia pieces can travel with you, wherever you are in the
world.
We offer convenient shipping options across Jamaica to ensure your order
reaches you safely and efficiently. Please select the delivery method that best
suits your location and preferred delivery time.
BEARER DELIVERY
Our Bearer Delivery service provides same-day delivery within select areas.
Kingston Area : $850
Portmore: $1200
Spanish Town: $1500
(Please put correct address in notes below at checkout to ensure your package
is delivered directly to you)
Transit Time: Same Day
KNUTSFORD EXPRESS
Orders can be sent via Knutsford Express location convenient to you.
Delivery Fee: $400
Transit Time: Next Business Day
Packages are sent COD. The recipient is responsible for any applicable
Knutsford Express courier/collection fees.
ZIPMAIL
We also offer Zipmail Post Office-to-Post Office delivery throughout Jamaica.
Delivery Fee: $900
Transit Time: 1–3 Business Days
The Zipmail fee includes the drop-off and Zipmail charges.
PLEASE NOTE
All local orders are processed and shipped within 24 hours. Once your order has
been dispatched, delivery times are dependent on the selected courier service
and destination. While we do our best to ensure a smooth delivery experience,
we cannot be held responsible for delays caused by third-party courier services.
Important: Please double-check your delivery information before completing
your order, as incorrect or incomplete information may result in additional delivery
charges or delays.
What is your shipping policy?
*Please do not alter any information given. I want these exact words on the
website*
SHIPPING POLICY
All orders are processed within 24 hours of purchase, Monday–Saturday. We
are closed on Sundays.
Customers may choose from our available delivery options at checkout: Bearer
Delivery, Knutsford Express or Zipmail.
Orders placed by 2:00 PM, Monday–Saturday, qualify for same-day shipping or
delivery where applicable.
Kingston, Portmore & Spanish Town: Orders placed by 2:00 PM will be
delivered via Bearer Delivery on the same day.
Outside Kingston: Orders placed by 2:00 PM will be shipped the same
day via the selected courier and will generally be available for pickup on
the next business day, depending on the courier and destination.
DROP-OFF FEES
Our drop-off fees help cover the cost of getting your package to the selected
courier for processing and dispatch. We understand that additional fees are
never ideal, and we are continuously looking for ways to reduce or eliminate
these costs for our customers. Once we are able to do so, we absolutely will.
For now, the applicable drop-off fee is reflected in the shipping rates provided.
Please ensure that all delivery information provided is accurate and complete,
as incorrect or incomplete information may result in delays or additional delivery
fees.
Delivery times may vary depending on the selected shipping method and
destination. While Bloom in Astacia is not responsible for delays caused by
third-party courier services, we are always happy to assist. If your package
is delayed or you experience any issues with your delivery, please reach out to
us and we will do our best to assist you in locating and tracking your package.
Shipping and delivery rates are subject to change without prior notice.
By placing an order with Bloom in Astacia, you acknowledge and agree to our
shipping policy and selected delivery method.
Custom Pieces
Made-to-order pieces are generally processed within approximately 7 business days. The custom-order journey includes submitting an inquiry, consultation, design approval, deposit payment, production, and final delivery or pickup.
Our custom-order experience is designed to ensure that your piece is thoughtfully created specifically for you.
The process includes:
- Submit your inquiry
- Consultation
- Design approval
- Deposit payment
- Production
- Delivery or pickup
Measurements are collected as part of the custom-order process. Each bespoke garment is created according to the client's measurements, style preferences, and desired fit.
Fittings and final adjustments are completed before delivery to help ensure that the finished piece fits as intended.
No. Because bespoke pieces are uniquely designed and created specifically for you according to your measurements, style preferences, and fit, custom orders are not eligible for refunds or exchanges.
Fittings and final adjustments are completed before delivery.
Payments
Bloom in Astacia intends to offer an online payment solution connected to its business banking account.
The specific payment methods still need confirmation, such as:
- Visa
- Mastercard
- Bank transfer
- Cash
- Other payment options
- Bank: National Commercial Bank (NCB)
Branch: Constant Spring
Account Name: Bloom in Astacia
Account Number: 331719250
Type: Business Savings
Bank: Scotia Bank
Branch: New Kingston (50575)
Account Name: Bloom in Astacia
Account Number: 991412
Type: Savings JMD
Returns & Exchanges
Ready-to-wear items may be exchanged within 2 days of delivery or purchase, provided they remain unworn, unwashed, unaltered, and in their original condition with all tags intact.
Proof of purchase is required.
Items purchased during a sale, discount, or promotion are considered final sale and cannot be returned or exchanged.
No, items are not refundable. Exchange can be done within 2 days of delivery or
purchase.
To qualify,
Items must be :
Unworn
unwashed
unaltered
In their original condition
returned with all tags attached
accompanied by proof of purchase.
Items tried on at the pickup location are not eligible for exchange.
No. Shipping and delivery fees are non-refundable.
For non-defective returns, customers are responsible for the cost of return shipping.
Please contact Bloom in Astacia within 48 hours of delivery if your item arrives damaged, defective, or incorrect.
Once the return is approved, the issue may be resolved through:
- A replacement
- Store credit
Bloom in Astacia covers the shipping costs associated with defective or incorrect items.
To initiate a return or exchange, contact Bloom in Astacia with your:
- Name
- Order number
- Details of your request
You can contact the team at:
Phone: +1 (876) 403-6472 / 876-287-0296
Email: bloom_inastacia@yahoo.com